Returns and Exchanges
How can I return my item?
We're so sorry to hear that you are not happy with your products. We want you to be 100% satisfied - if you would like to return an item you can do so within 30 days of the delivery date.
Christmas Returns Policy -
Items purchased between 15th October and 24th December can be returned up until 31st January 2025 for a refund or exchange.
To return your order please send it to the following address and make sure you include a slip with your order number inside.
Ditsy Dream Returns
169, Aston Clinton Rd
Aylesbury
Buckinghamshire
HP22 5AD
*Please note this is a Mailing address, we cannot at this time welcome customers to Shop or return items in person.
**Only products returned in a new and unused condition and in their original packaging will be refunded.
Refunds will be processed within 5 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account or the initial payment method used.
You will be required to pay return postage for an item unless it arrives damaged or faulty in which case we will require photographic evidence. If this occurs please pop us an email on info@ditsydream.com in the first instance.
Original postage costs will not be refunded unless an item is damaged or faulty.
If you spent over £25 and qualified for free UK delivery, we will deduct £2.95 when part of the order OR the whole order is returned (if this means the new order subtotal is below £25). This is to cover our initial delivery fee and the processing of the return.
If you choose to return your item using normal untracked delivery then please ensure you get proof of postage otherwise we cannot be held responsible if the item goes missing on its return.
Can I exchange my item?
Of course! We send replacements out free of charge once we have received back your incorrect item. Please send your order back to the address below including a note with your name, order number and your exchange request.
Ditsy Dream Exchanges
169, Aston Clinton Rd
Aylesbury
Buckinghamshire
HP22 5AD
Please keep an eye on your emails as we will email you if there are any issues with your exchange.
Can I return personalised items?
Personalised items are non-returnable, even if you make a mistake, so please double triple check everything is perfect before placing an order!
How long do I have to return my item?
We have a 30 day returns policy, so please be sure to send anything back to us within this time frame so that we can process your refund or exchange.
For any other enquires you can contact us:
Phone:
+44 7443534186